Heart Design on Long Sleeve T-Shirt

Parents are people who look at the big picture. 

If you’re a parent, you’ve spent time thinking about your kids and their future, and whether you are leaving a better world behind for them.  

At Percy & Nell, we spend time thinking about the same things. Many of us are parents as well, and we know that the choices we make today are the ones our children are going to have to live with in the future.  

Consider this: the fashion and clothing industry is already one of the most polluting industries on the planet, and children seem to outgrow their clothes within months. What’s a ecologically-minded parent to do? Short of buying all your children’s clothes second hand or making them yourselves, buying from a business that makes sure it maintains as small a carbon footprint as it can is something you can do to help make the world a better place for the next generation. 

We don’t believe that loving the planet means that you should scrimp on quality, either. Our clothes are made of the softest organic materials that are extremely tactile to touch as well as being kind to the environment. They are comfortable, fashionable, and do a great job of keeping your child warm, snug, and protected against the elements. 

If you wish to pass on an awareness of the planet and a sense of guardianship on to your kids, the best way is to start them young and teach by example. What better way than to dress them in clothes that embody your ideals?

Delivery

How long will your item take to arrive?

All items are made to order and are personalised. We aim to send your item out in 2/3 working days, but please allow 7 days for arrival of your item.

You can email at any time to find out progress at hello@percyandnell.com

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As personalised gifts are made to order, to be eligible for a return, your item must be faulty. We do not offer a refund if you have simply changed your mind.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@percyandnell.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange it please email hello@percyandnell.com and send your item to: ℅ Percy & Nell 17 Erskine Hill, London, NW11 6EY

Return Shipping

To return your product, you should mail your product to: 17 Erskine Hill, London, NW11 6EY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.